Raven Status: Archive

SERP Tracker planned maintenance

From now until about 1am central, SERP Tracker data will be unavailable for viewing or reports. Just adding some extra special stuff, will be back online shortly.

Apr 28th

Unexpected Downtime

Update 1am CST: Service restored. We are working on restoring service. Thanks for your patience.

Dec 14th

Social Monitor maintenance

Social Monitor will be temporarily unavailable today from noon until approximately 6pm CDT.

Aug 21st

Emergency maintenance

Raven will be down for about 10 minutes while we switch out a database server. Update 3:35pm CDT: The site is back up. Thanks for your patience.

Aug 17th

Brief outage

Update 2:35pm CDT: We are back up now. Thanks for your patience! A little more detail: We had a disk failure on one of our database servers, which caused some intermittent “Over Capacity” messages for users this afternoon. We put the site into maintenance mode and switched the failing database over to a live backup. Once everything was verified, we brought the site back up. Total...

Jul 27th

Scheduled Maintenance

Ranking results and the Raven API will be unavailable tonight (Friday May 13) beginning at 8pm CDT until 8am CDT Saturday May 14. The rest of the system will operate normally. 8:25pm - Maintenance window has begun. 12:30am - Maintenance is going according to schedule. Will update in the morning. 6:20am - Progress is slower than expected. Rankings results will continue to be unavailable beyond the...

May 13th

Quick Upgrade

We are performing a quick hardware upgrade at 9pm central. We should be in maintenance mode for about 5 minutes. Update: Did I say 5 minutes? I meant 12. Everything is back up.

Mar 6th

Unexpected downtime

Raven has been unavailable for the past 15 minutes. We are in the process of failing over to a backup database server. Update: After determining that our main database server had failed, we switched to a hot backup which we verified was 100% complete. We’ve taken the site out of maintenance mode, everything should be back to normal. Sorry for the unexpected downtime, which lasted about...

Mar 5th

Unexpected downtime

Update - 1:05 AM EST Service has been restored. At 12:26 AM EST (Wed Nov 24, 2010), Raven became unavailable. Users were temporarily and incorrectly redirected to the login page. We are working to restore a service, and expect to have everything back up and running shortly.

Nov 24th

DNS issues

Update: The outage appears to be over, and DNS is resolving again. We will continue to monitor the situation. Our DNS provider is currently having issues, causing raven-seo-tools.com to be unavailable for most users. Custom subdomains and domains should still be working.

Oct 17th

Isolated outages

Original Post - 9:22AM (EDT) One of our network providers is experiencing increased latency, resulting in Raven being temporarily unavailable for short periods of time overnight and into this morning. During these outages, Raven was either unresponsive or redirected users to the login screen. White-labeled logos were also unavailable during this time. We apologize for the inconvenience and are...

Oct 13th

Brief maintenance window

Update: Total downtime was under 10 minutes. Thanks for your patience! Raven will be down briefly for maintenance tonight at 10 PM CDT (GMT-5)

Sep 23rd

Intermittent network issue

Update: Things are back to normal Some of our servers were experiencing database connection problems. We’re patching individual servers to bypass the problem, which is with one of our DNS providers. If you are still experiencing problems with your account please email support@raventools.com.

Aug 7th

Scheduled Maintenance

Update June 27th, 11:14AM CST - Social Mention is back online - all systems are now operational. Thank you to everyone for your patience. Update 12:27AM CST - Ranking and reporting are back online. Everything is up and running with the exception of Social Mention, which should be back by tomorrow (Sunday). We apologize for taking longer than estimated for completing this maintenance. Update...

Jun 26th

Unscheduled Maintenance

Update 2: Everything is up and running again, and there was no data loss. The service was unavailable for less than two hours. The downtime was caused by connectivity issues with our hosting provider, and had nothing to do with our software platform. Update 1: The network we use experienced some connectivity outages. They are now bringing several of our servers back online. It will take us some...

May 11th

Unexpected Downtime

And, we’re back up. Downtime was a little over an hour with no data loss. We apologize for the inconvenience. We are investigating issues with our database servers. Updates will be posted and we hope to have Raven back up and operational soon.

Feb 19th

Database Upgrade

We just did a quick hardware upgrade to the database server, so you may have noticed a 1 or 2 minute outage on your account. The switch was smooth and easy, and the new server is noticeably faster.

Jan 7th

Old Reports Emailed

Due to an error, a small number of old scheduled reports were emailed out this morning. This problem has been fixed, and we are in the process of contacting the affected users. We apologize for the inconvenience.

Jan 5th

...And...We're Back

Actually, we only had one of our servers down for a few minutes, but still, we’re back. Bam!

Nov 17th

Front End Server Rebooting

One of our front end servers is currently being rebooted. It’ll be back very soon! Sorry for the inconvenience.

Nov 17th

Research Assistant

SEMRush, the primary data provider for Raven’s Research Assistant, is completing server upgrades this morning. Their website and API are not available during this upgrade. We will post an update when the service is available again. Update - SEMRush is back up, Research Assistant is working again.

Oct 5th

Sep 11th

1 note

Research Assistant and Wordtracker

Raven experienced temporary outages of Wordtracker and SEMRush today, which affected the Research Assistant and Wordtracker tools. For Wordtracker it appears to be an unannounced DNS change for their API server, we have contacted them to make sure the change is permanent. We are also working with SEMRush to improve reliability of the Research Assistant.

Sep 11th

Unexpected Downtime

Update (Wed 1:10am EDT): We are back up and running now. Approximately 4 hours ago, our database servers became unresponsive. We were able to restore the database without having to revert to a backup (which continually maintains a snapshot no more than 4 hours old). There was no loss of data during this outage. We do apologize for the length of downtime, which was more than we expected. We...

Sep 9th

Link Manager Update: Paid Link Data Importing

The link importer has been updated! You can now also import all of your paid link data into the Link Manager. The only option that isn’t available is the ability to group paid links. Otherwise, have at it!

Feb 12th

Back up and running

Our downtime was a little longer than we expected, but we are back up and running on our new server setup! Please let us know if experience any problems by using the bug report button () from inside Raven. If you are still seeing the maintenance page when you log in to Raven, you may need to flush your DNS cache.

Feb 7th

Scheduled Maintenance

Raven will be down for maintenance tomorrow (Saturday, February 7) at 8:30 AM CST (GMT -0600).

Feb 6th

Dec 30th

Raven User Account Update

We have some exciting news to report about account types. The Premium account has been renamed to SEO Pro and now supports unlimited websites and multi-user access! Manage Unlimited Websites We’ve removed the 5 website limit on SEO Pro accounts (formerly named Premium), which means you can manage as many websites as you want without having to pay anything extra. Multi-User Access for...

Dec 15th

Watch

Raven users can now create custom, white-labled (branded) PDF SEO reports and have them automatically emailed to their clients.

Dec 15th

Automated Reporting

Getting closer to releasing automated reporting! We expect to release it early next week. We’re doing final tweaks and testing right now. We’ll also be releasing PDF reports for Analytics and the ability to have a cover sheet for your reports.

Dec 5th

Bumpy Performance This Morning

We experienced some bumpy performance from our data cloud this morning, but we’re busy deploying a fix. Normalcy is on its way!

Nov 21st

Nov 17th

Performance Issues

We’re experiencing an unprecedented amount of interest in Raven and the amount of people signing up has skyrocketed. Not surprisingly, we’re experiencing growing pains. We’ve had plans in place to handle greater capacity and reliability, but had no idea we would need to implement those changes so soon. The good news is that we’re currently making those changes. The bad news...

Nov 4th

Sub Folders As Domains

By popular demand, mainly from our Agency and Enterprise customers, we have implemented the ability to manage domains within specified subfolders. What that means is if you run SEO campaigns just for content inside a subfolder, like domain.com/sub, tools like the SERP Tracker will only track and report on performance related to any keywords within that subfolder or below it.

Oct 29th

1 note

Oct 29th

Oct 9th

Lots of Search Engines to Track

Raven now supports these search engines in the SERP Tracker Google (AU) Google (CA) Google (DE) Google (DK) Google (ES) Google (FI) Google (FR) Google (NL) Google (NO) Google (PL) Google (SE) Google (UK) Google (US) Live (US) Yahoo! (AU) Yahoo! (CA) Yahoo! (UK) Yahoo! (US)

Oct 9th

Sep 26th

Watch

Just added today! It’s so bad, yet so good. The Raven Name Generator easily creates names for your personas – be they for good or bad purposes ;)

Sep 12th

Sep 8th

Sep 5th

SeoDigger Added to Raven

SeoDigger has been officially added to the Analysis section. You can do keyword research, manipulate keyword lists and add them to other tools, like the SERP Tracker.

Aug 30th

Official Raven SEO Tools Status

If there’s a problem with the system or a new tweak or upgrade to the features, we’ll post it here. Make sure you subscribe to the RSS feed to get the latest updates automatically.

Aug 29th